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Questions & answers



If your appliance does not work properly, please check below. We have selected for you the most common issues & solutions and your most frequently asked questions.

For any further help and advice, contact your TEFAL Consumer Service. Click here for contact details.
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1 -How do I clean the anti-scale valve on my Tefal iron?
2 -How do I clean the Supergliss/Ultragliss soleplate on my Tefal iron?
3 -What can I use the vertical steam feature for?
4 -What water should I use in my Tefal iron?
 

1 - How do I clean the anti-scale valve on my Tefal iron?

Remove the anti-scale valve from your iron and leave it overnight in a cup of white or distilled malt vinegar or lemon juice.




2 - How do I clean the Supergliss/Ultragliss soleplate on my Tefal iron?

The soleplate can be cleaned using warm water and washing-up liquid on a plastic scouring pad suitable for non-stick coatings. For stubborn stains, use Jif cream, warm water and a plastic scouring pad.




3 - What can I use the vertical steam feature for?

It is very useful for steaming curtains and other delicate items, such as suits and dresses.
Simply hold the fabric taut. Place the thermostat on MAX, press repeatedly on the steam boost button and move the iron from top to bottom.
Hold the iron a few centimetres from the garment to avoid burning delicate fabrics.






4 - What water should I use in my Tefal iron?

Tefal irons are specifically made to use tap water.
The anti-scale features will clean the water properly.
Please do not use pure demineralised water, water from clothes dryers, scented or softened water, water from refrigerators, batteries or air conditioners, pure distilled water or rain water as these may damage the iron. These types of water contain organic waste, mineral elements that become concentrated when heated and cause spitting, brown staining or premature wear on your iron.





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